Full-Stack UX designers single-handedly tackle every layer of software development.
We work together to establish a standardized and modular design system that the team can scale across new and old projects.
Let’s get you thinking and your team following agile principles so you can run a lean organization that’s ready to course correct as needed in order to stay ahead of the innovation curve.
I intentionally transfer design thinking knowledge to each member of your organization and we start to show through actions how effective and satisfying it is to listen to the customer, strategize a solution, and deliver that solution to a happy voice on the other end.
The team begins to mold into something new – they begin to change how they work and focus their attention. They no longer view customer requests and demands for help as inconveniences. For it is from the very thinking that the customer is an inconvenience do problems emerge. Without customers, a business dies. The team understands this and begins to act accordingly.
When organizations aren’t in tune with the feedback loops, evolving demands, repetitive support requests of the customer it naturally creates a series of business problems – think about it like this: when you ignore your customer’s needs it tells them they should start looking elsewhere for an organization that’s more in touch with the customers. Think Zappos.
By forcing myself to continue being immersed in the situation only creates more friction between the team and the customer. This is also good because it reduces the financial strain that can be associated with attempting to hire a UX specialist full-time on salary – usually, organizations don’t really know what UX does. CEOs and company leadership know they need UX, but if you haven’t had UX in your organization before I do not recommend hiring a full-time salaried UXer. Your UX needs start as full-time – perhaps 3-5 days per week – the intensive phase typically lasts 2-3 months. Save your money! I’d rather us grow our businesses together over time than rush into something, but I’m always open to discussions.
Strategic UX Services
If you don’t know exactly who your customer is, then you’re designing a solution for yourself
- Thorough understanding of your customer and business goals result in well defined and beautiful Visual Design
- Early engagement with your customer provides much needed insight into their motivations
- Prototyping to test hypotheses and iterate rapidly before committing time to high-fidelity design work
- Future proofed designs make sure emerging technologies don’t cause your product or service ro become obsolete in the coming months
- Ensure that your values and benefits are clearly communicated at each touch point with the customer
- Efficient use of this project’s time as well as scaling the design process for the life of the project through the use of modular style guides, components libraries, and design patterns
- Atomic design principles make it easy for us to maintain consistency throughout your digital footprint
FYI, the following links will take you to external websites. That means you’ll be leaving my site! Maybe you can just send these links to your email to look at later so you can get back to perusing my site. What do you think?
- Customer Journey to Online Purchase by the Google project, Think With Google
- Micro-Moments Teardown by Google
- Business Intelligence from UX Research Process by InVision
- Good Design Starts with Asking the Right Questions First by InVision